Question 1

Can I provide special instructions with my order?

Accepted Answer

Yes. At Check look for add a note section box.

Question 2

Who can I contact if I have questions?

Accepted Answer

Please click Contact Us on the menu bar to learn how to reach us regarding any questions or issues you may have. Feel free to contact us, or fill out the Contact Request form and we will contact you.

Question 3

Is my credit card information secure through this site?

Accepted Answer

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.

Question 4

Can you add custom logos?

Accepted Answer

Yes! We can add Custom Logos. We will need a black and white image to use in the laser. We can also do color logos and will require a color image to work from.

Question 5

Can you use trademarked logos?

Accepted Answer

We can use trademarked images, however, we request correspondence from the organization granting us permisson to use the logo.

Question 6

Are any of your products patented?

Accepted Answer

Several of our product designs are patented and copyrighted.

Question 7

Issues with Shipping?

Accepted Answer

There are times that packages get lost, damaged, take longer such as during covid 19 pandemic or miss delivered by our carriers. If you do not receive your package in a timely manner, please call, first, your local post office with your tracking number for the most relevant updated information. Please contact us within 10 business days if no resolution.

Call 315 717 4746

FAQ

Frequently asked questions